If you require assistance you should inform your airline at least 48 hours before you travel, however, our advice would be to give your airline as much notice as possible for both your departure and your arrival. This is best done at the time of booking your travel arrangements and will ensure that you receive the most appropriate assistance in a timely manner.
Assistance will be provided free of charge to and from all of the on airport arrival points up to the departure point at the gate and likewise for the return journey. This includes from Car Park 1 and 2 as well as car and taxi drop off/pick up points and bus stands.
We are currently trailing a system called Passenger Assist at Glasgow Airport. If you are having difficulty requesting assistance through your airline directly, then alternatively, you can pre-book your assistance through the PRM Assist Mobile app, which is available HERE on the Apple App store and Google Play Store. This assistance booking will be passed on to our service provider OCS, who will assist you through Glasgow Airport.
For more information on travelling with a hidden disability please see the separate Hidden Disability section.
On arrival at Glasgow Airport, passengers can use the Help Points detailed below to gain assistance or can go to the Special Assistance Host Desk in Main Terminal check-in area (adjacent to the escalators) or in the check-in area in T2 where there is another Help Point.
If a passenger wishes they can go directly to their Check-in desk and inform airline staff during their check-in that they have requested assistance. A representative from our service provider will arrive to provide assistance or you may be redirected to the host desk after check-in if you are able to walk this short distance.
If we do not receive advance notice of your requirements we promise to make all reasonable efforts to accommodate you but you may have to wait a little longer for assistance.
Please remember that even if you are fairly mobile, there can be long distances within airports and therefore assistance might still be required. So make your plans well in advance. You should arrive at the airport car parks at least 2 hours prior to departure if you require assistance from here. Should you require assistance from check-in then please arrive at least one hour prior to departure.
Help Point Locations
- Drop off point (x3)
- Coach drop off point (x2)
- Within car parks 1,2 and 3
- Central forecourt bus stands
- Long stay car park 4 beside bus shelter
Walking Distances
Below are approximate walking distances to key areas within the airport:
- Drop off/Car Park 1 to Main Terminal 300m
- Drop off/Car Park 1 to T2 400m
- Car Park 2 to Main Terminal 100m
- Car Park 2 to T2 200m
- T2 to Main Terminal Special Assistance Area 150m