Contact our PRM service provider
For Reduced Mobility Assistance queries please contact:
0141 842 7700 (24 Hr)
or email GLA.PRM@ocs.co.uk
Please note this email address is only monitored Mon to Fri, 0900 to 1700. If your query requires a more urgent response please use the phone number above.
Regulation EC1107/2006
Since 26 July 2008, under Regulation EC 1107/2006, managing bodies of airports, such as Glasgow Airport, have a legal responsibility for the provision of assistance services to persons with reduced mobility when travelling by air. The aim of this legislation is to ensure that consistent high-quality assistance is provided at airports throughout the European community.
For further information on Regulation EC1107/2006 the document can be viewed here.
Service levels
Glasgow Airport is committed to providing the highest level of service in a timely and courteous manner. Quality Standards for the assistance services specified in Annex 1 of the Regulation which was established in consultation with air carriers and their agents and organisations representing persons with reduced mobility. View our standards below
Quality standards (PDF 52KB)
How we performed Oct'21 - Mar'22 (PDF)
How we performed April'21 - Sep'21 (PDF)
How we performed October'20 - March'21 (PDF)
How we performed April'20 - Sep'20 (PDF)
Contact our PRM service provider
0141 842 7700 (24 Hr) or email GLA.PRM@ocs.co.uk (Please note this email address is only monitored Mon to Fri, 0900 to 1700. If your query requires a more urgent response please use the phone number).
Please note that this number is monitored by our special assistance team and is only able to answer questions related to this service. We are also unable to transfer the call to any other number.
If you are looking for any other information, please contact the airport here.
Contact CAA
The CAA is now consulting on a CAA PRM passenger satisfaction survey. To complete the survey, please click here.