Booking assistance for your journey

You should always request assistance first with your airline or travel agent when making a flight reservation and ensure that you book as “DPNA assistance” when asked what help you need. You should also ask the airline or travel agent to add a comment including the word Autism. This will enable us to better understand your requirements once you have arrived at the airport and check in at the assistance desk.

Preparing to travel

We recommend that you contact us prior to your date of travel, to provide more details of your needs if required. We can then also explain the options that are available at the airport to allow us to make your journey as smooth as possible.

For those that have not travelled before and are particularly concerned, we can offer pre-visits when the airport is a little quieter. This will allow you to experience the passenger route and better prepare for your day of travel. To arrange a pre-visit please contact our service provider using the contact details below.

On the day of travel

On your planned travel date please go to the special assistance Host Desk on the ground floor of the main terminal where we will scan your boarding card and arrange all assistance necessary. On checking in at the assistance desk you will be offered a hidden disability lanyard if required and you do not already have one.

If you are already in possession of a lanyard and do not require any assistance, please still check in at the desk as it will make us aware of your presence in the airport.

We are unable to send lanyards out for this reason and they must be collected in person on the day. 

> Download A Visual Guide to planning your journey (PDF 2MB)